Refund Policy

The refund window runs twelve months. It has two conditions: you must run the system for the full twelve months, and you must produce your trade logs so that the running condition can be verified.

If you meet both conditions and you want the licence fee back at the end of that period, you get the licence fee back.

[COUNSEL / OPERATOR: define what constitutes 'running it' — minimum active days, acceptable interruptions, what happens on a mid-term stop. Undefined at time of writing.]

[PLACEHOLDER: confirm whether the twelve months runs from the date of signing or from the first live trade. Not settled at time of writing.]

The refund covers the licence fee you paid to Paradigm Algo. [PLACEHOLDER: confirm whether the refund is the full fee or prorated, and whether maintenance fees paid during the period are included.]

It does not refund trading losses. Your capital sits in your own brokerage account and Paradigm Algo never holds it — losses in that account are market losses and are not recoverable from Paradigm Algo under this or any other policy.

The software runs on your platform in your account. You can stop it any morning you choose; nothing in this policy locks you into running it.

Stopping it does, however, end your eligibility under the twelve-month window, because running the system for the full period is a condition of the refund.

A shorter window would mostly refund people who switched the system off during its first drawdown. Losing stretches are a designed feature of how the system manages risk, and a twelve-month period is the shortest honest window in which the method can be assessed.

We would rather state that plainly before you pay than argue about it afterwards.

[PLACEHOLDER: refund request process — where to send it, what evidence is required, processing time, method of repayment, and the payment processor's own terms where they apply.]

This policy is subject to the Terms of Service and the executed licence agreement. Where the licence agreement and this page differ, the licence agreement governs.

[COUNSEL: confirm this policy is consistent with the executed licence agreement and with the payment processor's chargeback and dispute terms. Do not publish until reconciled.]